We are committed to getting your order delivered efficiently and as safely as possible. The following contains some useful information regarding our delivery service.
Deliveries are usually made within the specified delivery time, subject to availability and the order value having been fully paid. We will contact you if there is a delay in delivering within this period. Special products, which are imported as per order, require a delivery period of 2 - 4 weeks.
Free delivery Monday to Friday. Saturday deliver can be arranged at an extra cost please contact the sales team. Unfortunately we cannot deliver on a Sunday.
Most products are delivered in component parts (approximately 1 - 16 components) *excluding wood fired pizza ovens. An assembly service is not available. Ideally two people are required to assemble the barbecues / pizza oven bases / furniture sets as some of the individual components are quite heavy. Ideally a mini crane to assemble the pizza oven to the final point.
At least one suitable adult should therefore be available to receive delivery.
Prior to dispatch of your order, you will be contacted by Xclusive Barbecues Sales Team to arrange a convenient date for the delivery of your item. It is therefore, vital that a day time telephone or mobile phone number is forwarded to us. Should you be unavailable to take delivery on the agreed date, you will be liable for the cost of the second delivery attempt to yourself or the return delivery to Xclusive Barbecues. This also applies, if a suitable and safe area is not provided and the driver is, therefore, unable to deliver the goods.
Free delivery Monday to Friday is a 1 man service, the goods will be delivered on the day you requested, driver will arrive on a 7.5 ton lorry (about the size of a fire engine). The lorry has a tail lift and a pump truck so the driver is able to unload the goods from lorry and wheel them as close as possible to your property. If you have a garage then he can wheel it into there or leave it in a safe place outside (car port/driver way). If you have limited access (live down a narrow lane) then please advise us. It’s also worth noting that the driver can’t wheel the pump truck over gravel, steps or rough surfaces.
Our transport providers will deliver your item to the nearest vehicular access point at the delivery address and are under no obligation to place the item any nearer to the final position.
And lastly we always do our best! We aim to do our best to process your order quickly and get them delivered to you as soon as possible.
Please contact us directly on (+44) 0161 408 0086 , (+44) 0751 169 8872 or email us on firstname.lastname@example.org for further details and information.